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How do I cancel my subscription?

You can cancel your subscription yourself through Paddle — it takes a few clicks and a quick email verification, or you can email us and we'll do it for you.

If you'd prefer, email us at [email protected] with the subject "Cancel subscription" and we'll do it for you.

Step-by-step

1. Find your Paddle receipt email. Look in your inbox for an email from Paddle with the subject "Your receipt from Scam SafeGuard". If you can't find it, check your spam or promotions folder.

2. Open the receipt and look for TWO links: "paddle.com" near the top, and "PADDLE.NET" further down, in the sentence about your bank statement. Click PADDLE.NET — NOT paddle.com.

   Important: The paddle.com link only goes to Paddle's homepage and won't get you into your account.

3. On the Paddle help page, click "Look up my purchase". You'll see two panels. Under "I need help with a recent purchase", click the yellow "Look up my purchase" button.

4. Enter your email address and click "Locate my purchase". Use the same email address you used at checkout.

5. Check your inbox for a verification email from Paddle. The subject will be "Verify your email". It should arrive within a minute or two. Click the blue "Verify and show purchases" button inside it. (The link stays valid for 24 hours, so there's no rush.)

6. Find Scam SafeGuard in the list and click "Manage subscription". You'll see your subscription. In the top right, click "Manage subscription".

7. Click the "Cancel subscription" link. On the subscription page, look for a small blue "Cancel subscription" link near the top (under the price). Click it.

8. Confirm cancellation. A box will pop up telling you exactly when your access will end — you keep Premium until that date. Click the red "Cancel subscription" button to confirm.

9. Look for your confirmation email. Paddle will send you a final email with the subject "Your subscription for Scam SafeGuard will be canceled". Keep this as your proof of cancellation.

What happens next

• You keep full access to Premium until the end of your current billing period (the date shown in step 8).
• You won't be charged again.
• If you're within 30 days of your original purchase, you may also be eligible for our voluntary full refund — this is in addition to your rights under the Australian Consumer Law. Email [email protected] to request one.

Stuck at any step? Email [email protected] with the subject "Cancel subscription" and we'll handle it for you.