Chrome profile problems — how do I check I'm in the right one?
Chrome can have more than one "profile" on the same computer (for example, one for you and one for a family member), and an extension installed in one profile won't show up in another.
- Look at the top-right of Chrome for a small round circle showing a name, initial, or photo — this is your profile icon.
- Click it. A menu will show all the profiles set up on this computer.
- Check the name shown matches the profile you installed Scam SafeGuard in.
- If you're in the wrong profile, click the correct one from the list to switch.
- Once you're in the right profile, check the toolbar again for the shield icon.
If you're not sure which profile you installed it in, the simplest fix is to install Scam SafeGuard again in the profile you're currently using — see "How to install Scam SafeGuard on Chrome".
Did this fix it?
- Yes, that was it — great.
- I still need a hand — contact support and tell us how many profiles you have.