What do I need to know about my subscription, payments, and refunds?
Your payment is handled by Paddle, our payment provider — your subscription, receipts, and cancellation are all managed through the link in your Paddle receipt email.
- Find the receipt email from your purchase (search your inbox for "Paddle" if you can't find it).
- It contains a "manage subscription" link — use this to view your plan, update payment details, or cancel.
- If you cancel, you keep access until the end of your current billing period — you won't lose protection immediately.
- If you'd rather not use the link, email [email protected] with the subject "Cancel subscription" and we'll take care of it for you.
- If you're within 30 days of purchase, you can ask for our voluntary 30-day refund. This is in addition to — not instead of — your rights under the Australian Consumer Law, which apply regardless of any timeframe we offer.
Did this fix it?
- Yes, that answers my question.
- I still need a hand — contact support and tell us what you need.